To use StudyStream you must be 16 or older. If the date of birth on an account shows an age under 16 — whether it was entered at signup or changed later — the account is automatically locked, and you'll see a message like "Your account has been temporarily locked until you turn 16."
I entered my date of birth wrong
This section is for a date that was mistyped on an account that is actually 16 or older. If the date you entered is your real one and makes you under 16, nothing can be corrected: the account stays locked and unlocks by itself on your 16th birthday (see I'm under 16 below).
It happens a lot — a slip in the year, or a test value entered quickly. Because the lock is about your age, we need some verification before we can correct it. Email our moderation team at webapp.reporting@studystream.live from the email linked to your account with:
- The correct date of birth, and
- Something that indicates your age — for example a screenshot of a school/university document showing your first name and year of birth. Please censor all other personal information before sending; that's all we need.
Once verified, the team will correct your date of birth and unlock the account.
If the locked account has an active subscription, mention it — locked accounts can't reach the cancel button, and we'll stop the billing for you (Google Play subscriptions you can always cancel yourself in the Play Store).
I can't get past the sign-up set-up (the button stays grey)
When you first sign up, the set-up opens with "Let's get you set up". If you signed up with an email address, your date of birth was already entered on the registration form (which doesn't accept a date under 16), and the set-up doesn't ask for it again. If you signed up with Google, Apple or Facebook, the "Tell us about yourself" step asks for it, together with your first and last name, a display name and your gender. While you are still on that step nothing has been saved yet — so your account is not locked, and you don't need to contact anyone: you can correct the date freely until you tap Continue. The button stays grey until every required field on the step is filled in (first and last name with at least 2 letters, a display name shown as available, gender, and the date of birth where it's asked). The later steps work the same way, and some of them move on by themselves when you pick an answer.
Tapping Continue saves the date, and that is the moment the age check runs. A date under 16 locks the account straight away: you see the message that StudyStream users must be 16 or older (on the web "You must be over the age of 16 to activate your StudyStream account"), you're logged out, and logging in again shows the same message. If that date was a slip, use the moderation route in I entered my date of birth wrong above. After the step is saved, the date can't be changed in the set-up any more — going back may still show the field, but a new value isn't kept.
If you see a form called "Tell us about you" with a "Submit" button instead of this set-up, the same rules apply: nothing is saved until you submit it. Submit stays grey until every required field is filled in: first name and last name (at least 2 letters each), a display name (at least 5 characters including 3 letters, and not already in use), date of birth, "Which option best defines you?" (Pre-uni student / Uni student / Professional), gender, "Where did you hear about StudyStream?" (plus a short answer if you pick Other), and the final question about starting to work now. Check each one, correct the date of birth if it's wrong, and the button turns active. If you submit a date of birth under 16, the account is locked with the message "You must be over the age of 16 to activate your StudyStream account", you're shown how long until you can try again, and you're logged out.
I'm under 16
We're sorry — StudyStream isn't available to you just yet. Your account and data stay safe, and it will unlock automatically when the date of birth on the account reaches 16: just log in again on or after that day. We'd love to see you then!
Why so strict?
Deliberately entering a false date of birth to bypass the age check is against our Terms of Service, and the lock protects both younger visitors and our community. The moderation team reviews every appeal individually.
Tips to avoid this
- Double-check your date of birth at signup — the moment you tap Continue (or Submit on the older form) it's saved and the age check runs.
- A date of birth can't be changed in the app once it's set — if yours is wrong, contact the moderation team as described above.